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When you first receive your new mattress, slight hollows may appear in the sleeping areas.  This is quite normal and is caused by the fillings compacting under body weight, not by faulty springs or fillings.  The fillings will compress to an even level over the entire surface, which can take up to 4 weeks for your body to adjust and the filling to settle evenly.  Turning and rotating the mattress as described below will benefit and help this process, and ensure even settlement.  


Turning Sprung Mattresses

All of our sprung mattresses have layers of upholstery fillings and require turning and rotating to ensure even settlement across the whole surface of the bed.  Rotate the mattress head to foot and turn over completely once a fortnight for the first 12 weeks, then once a month.  If you do not turn your mattress regularly, hollows will form in the sleeping area.  By rotating and turning over your mattress on a regular basis, this will help to maximise the comfort and longevity of your mattress.   


Non- Turn Mattresses

These types of mattresses only have one sleeping surface so cannot be turned over.  The mattress should, however, be rotated through 180 degrees monthly.   With ongoing use, the cells within the foams used will open fully and the sleeping surface will react more quickly.  The mattress may feel as if it is gradually getting softer but the important pressure relieving properties remain the same, and eventually the whole mattress will react evenly.



Many of our mattresses are heavy and you may need help when turning or moving your mattress.   Not all our mattresses are provided with handles but you can normally add this on for a small charge.   Mattresses that are provided with handles help assist you when turning and rotating but are not designed for the mattress to be carried far.  Do not roll or fold the mattress as this can damage the internal components.  Sitting on the edge of the bed puts undue strain on the springs at the edges and can damage the mattress's border.  DO NOT ALLOW CHILDREN TO JUMP ON THE MATTRESS as this will cause damage.  

Protecting and Cleaning the Mattress

After delivery the mattress should be aired for a minimum of four hours to freshen and remove any aroma that may have been caused by the storage.  The mattress should be aired on a weekly basis by turning the linen back for a few hours.  We recommend you use a mattress protector or an under blanket below the sheet.  Try to avoid using plastic sheet on or under the mattress as this can prevent air circulation and may cause condensation.  Clean the bed every few months with a soft brush, do not vacuum as the process can damage the filling.  Any spills should be absorbed with a dry cloth and sponged with a slightly damp cloth and a mild detergent solution.  If you follow these recommendations your mattress should provide years of comfort and support.

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